Have been here for over two weeks now. Wife has developed open bed sore. Orders to turn her every two hours onviouslyy have not been followed. If you have a loved one here you better stay with them as much as you can or their health might suffer.. weekends are the worst here , seems woefully understaffed. God help you if you need assistance around shift change, it will take an hour to get anyone to come and do anything other than turn the call light out and say, “I:ll be back”.

Food is ok, but is always cold. PT and OT staff are excellent. The nurses are pleasant, competent and caring. Place is clean and does not smell as most of the skilled nursing facilities I have experienced. So much for the positives. There are some aides here that should not be here. One in particular whom I have asked not to be assigned to my wife but was, again. Does not listen, argues and doesn’t have even a three year olds grasp of the English language. Takes over an hour to make a diaper change and complains about being asked to do it. Does not do what is asked. Argued that the diaper didn’t need to be changed. I had to fish the feces covered wipes out of the trash that had just used to clean her up because it took so long for her to show up. Then she grudgingly changed my wife. But ignored my wife’s pleas to put a pillow under neck because of severe neck pain. All of this was done right in front of me, I am an eye witness. Word to the wise, make sure you watch every single aide assigned until you are comfortable leaving your loved one in their care.

My name is Martha and my sister was Mary Coles. I will say for the first 6 months I wasn’t very happy. But after that she was there for 3 years and I can tell you the service was wonderful. She had Cerebral Palsy and they treated her like nothing was wrong. They called her by her name. They learn to understand everything that she was saying. The aids was awesome, the nurses was great, housekeeping kept her room clean, maintenance was there anytime I needed him and the nurses practitioner kept me informed of her health. The receptionist greeted us everyday with a smile. Last but not least Shera Robinson was really the angel that was assigned to her, and she did a wonderful job. Not only to Mary but she showed love and concern to every one of the patients that was there. There are two many to name but I’ll tell you I can rest in peace knowing that she was taking good care of before her death. Be Bless

Since they took over i have had the opportunity to meet everyone that’s taking care of my sister. They listen to me if there’s any problem. I feel safe leaving her there when I leave

My sister’s name was mary coles. I will say for the first 6 months. I wasn’t very pleased, but after that. She was there 3 years, and I can tell you the service was wonderfu.l. she had cerebral palsy, and they treated her like nothing was wrong. They called her by her name.They learn to understand everything that she was saying. The aids what’s awesome. The nurses was great. Housekeeping kept her room clean. Maintenance was there anytime I needed him, The reception greeted us everyday with a smile. Last but not least, Sharae Robinson was really the angel that was assigned to her, and she did a wonderful job. Not only to my sister, mary, but she showed love and concern to every one of the patients that was there. There are too many people to name. But I’ll tell you, I can rest in peace. Knowing that she was taking good care of before her death

From the moment I arrived at Westerville Post Acute Nursing Home, I was treated with more dignity, respect, and genuine kindness than I’ve ever experienced in a medical setting, other then Mount Carmel St. Ann’s Hospital. Both medical facilities are top notch in my book. I came in for rehabilitation after a busted right hip, and every single person — Administration, Social Services, Rehab, Nurses, Kitchen Staff and even Housekeeping — treated me like royalty. They didn’t just care for me; they cared about me. I received top‑tier medical care and more tender loving care than I ever expected. The food was good enough that I ate everything on my tray, every time. Most importantly, everyone knew I was homeless — and unlike other facilities where I’ve been treated badly, WPA never once made me feel less than human. They welcomed me, respected me, and supported me with compassion that I will never forget. To all the incredible employees, and to the amazing patients I became friends with: from the bottom of my feet to the pointed top of my head, thank you. You gave me safety, healing, and dignity when I needed it most. May every one of you be blessed with wonderful lives. — tjb

Had my family member stay here for some skilled time and it was just amazing! staff were wonderful and the place was clean and well looked after. highly recommend.

Very displeased with facility! My husband did not receive the care that was promised. Medicare cut him off bc he wasn’t making progress. You can’t make progress if no one works with you to make that progress. Happy we were able to move him to a different facility where he did well.

Mi terapia era fantástica, la comida era buenisima y los empleados que quidan para mi eran muy cariñoso. La unica cosa habia que los empleados en housekeeping necesitan hacer un poco más para duró en mi baño.

My experience ar Westerville Post Acute was excellent. Care was great. Staff was kind and caring. I came from the hospital with an injury and received exceptional care while I healed.

Was a fantastic place to be to get the help you need .

The nursing care plan designed for my husband who had a stroke is excellent, as is the therapy staff working with him. The staff is responsive to any concerns. Thanks to all of you for what you do.

My father was admitted on hospice care for a 10 day respite. On Saturday night he fell going to the bathroom and he was left laying on the floor for 10 minutes while his roommate continued to hit the nurse call light. He had a cut on his elbow and bruises on his head. He hit his head and definitely wasnt he same after. They then moved him to a fold out chair in the hallway because they don’t have alarms for the beds for saftey. They then moved him to another room with no AC because we were all coming in and out because of the change in his condition and not wanting to bother the roommate. While doing so they bashed his head on the headboard. When they moved him they didnt bring any of his belongings. They called us at 4pm Sunday suggesting we come over because his condition had again declined. My husband went back to the old room to receive the items and there was only 1 bag. My dad passed and they literally came in immediately and started “cleaning him up” despite him not being soiled and me asking the tech to wait because my sister wanted another minute. To add insult to injury when I arrived at the funeral home yesterday I found out my father was sent to them in a hospital gown and no belongings. When I called to inquire about his clothes I was they were there I could pick them up. When we arrived they gave us 2 bags of items but the clothes he was wearing when he passed are nowhere to be found. They said the person in charge of laundry wasnt there. He also has other items missing. This is unacceptable. Do not use this place if you want proper care and your person’s belongings returned.

This is a great facility. They have great nursing and therapy staff. Aides were very nice. I would definitely recommend.

My mother had the GREAT experience I love this place food excellent the staff I can’t say more about the staff is so friendly nice HELPFULL I recommend anyone that needs rehab rehabilitation this place 5star in my book

As a brother of a resident, I am very pleased with the care he’s receiving. The staff does everything they can with the resources available to make life better for him. He doesn’t like the food, but they do the best they can to accommodate him. They’ve also implemented food trucks every other Friday so that’s something he can look forward too. I want to thank Merissa, Mike, Tracey, James, and “grandma”. You 5 and many more have really helped me be at ease with his recovery and I appreciate you looking after him. I truly am thankful that he is here during his recovery. Thank you so much!